Originally from small-town North Carolina, Ashton has worked on the financial side of behavioral healthcare since 2006. Since starting in the industry, Ashton has successfully launched and supervised billing departments at multiple, nationally-known treatment facilities.
At each of her stops, Ashton has created and developed thriving insurance departments, including internalizing outsourced billing and creating insurance and admissions departments from scratch. Ashton has held such diverse roles as Operations Supervisor, Business Manager, Clinical Development Manager, Director of Utilization Review, Admissions Coordinator and Director of Insurance throughout the course of her career.
In conjunction with these numerous roles, Ashton has been responsible for multiple successful Joint Commission (TJC/JCAHO) and CARF accreditation surveys. She has negotiated multiple insurance contracts, supervised clinical training and development, overseen quality and compliance, supervised outcomes studies, and facilitated EMR development, CRM development, and Revenue Cycle Management for her clients.
Ashton went back to school in 2012 to obtain a Bachelors in Business Managment and graduated with honors. Prior to entering the field of Behavioral Health, Ashton’s work portfolio includes experience in Textiles, Transportation, Government Contracting and Banking.
Michael has been working in the behavioral healthcare space since 2013 and is passionate about helping those suffering from addiction and other mental health disorders. Michael has worked in a number of roles across the behavioral healthcare spectrum. He started on the front lines, serving as Technician, and later as a BHT Supervisor, at highly reputable treatment centers in both Florida and California. Due to his effective communication and understanding of the space, Michael advanced quickly – eventually serving as Director of Community and Director of Admissions for these treatment centers. After transitioning to the Revenue Cycle Management side of the business, he started working as an in-house verification of benefits and claims follow up specialist. He excelled in his role as a Utilization Review Representative here at AVA and has been promoted to Director of Operations. He continually advocates for his facilities and feels responsible for ensuring that the client receives the help that they need.
Lindsay has worked with AVA Billing since 2018. She started as a UR Representative and has grown into her role as a UR Manager. In 2004, she obtained her Bachelor of Arts in Psychology and Sociology from the University of Mary Hard-Baylor. She completed a Master’s of Science in Professional Counseling from Grand Canyon University in 2012. Lindsay has experience in counseling adults, children and families on an array of psychiatric and substance abuse concerns including anxiety, depression, ADHD, marriage/family issues, and adjustment issues. Lindsay is passionate about helping people and ensuring that ethical practices are followed while maximizing client authorizations.
Lezlie’s entire career was built around addiction recovery- personally and professionally.
After getting sober while in college, she changed her degree path to psychology and began working as a psych tech for an adolescent inpatient substance abuse facility. After graduating with a BS in Psychology from the University of Houston (GO COOGS!) and starting her internship as a chemical dependency counselor, she worked as a clinician in various levels of care for adolescents and adults. She also worked as an assistant to compliance officers at two different facilities while they were pursuing their initial JCAHO accreditation. (Do you know where your MSDS is?)
A coworker’s maternity leave for 3 months in 2011 opened the door to learn about utilization review. Having clinical experience in all levels of care and falling in love with the insanity that is compliance, Lezlie found her place in UR and hasn’t left since. Over the years, she has taken on much more than just authorization reviews. She’s managed UR departments, conducted clinical documentation trainings for nursing/therapists/physicians/techs, medical record compliance reviews, written appeals, payor relation issues, and numerous mock audits.
Lezlie’s passion to advocate for the addict seeking recovery, love for collaborating with the treatment team, and comprehensive knowledge of various criteria (along with enjoying a good argument every now and then) has resulted in her saying numerous times over the years: “I know what I do every day matters, my coworkers know what I do matters- and how many people are lucky enough to say that?”
Danielle has worked in behavioral healthcare solely since 2015. She graduated from Chapman University with a degree in Business Administration in 2019 and utilizes those skills by assisting facilities with their Revenue Cycle and Business Operational needs. She came to AVA in 2019 and has flourished in her position as Account Manager. She has held positions in the financial segment of treatment both internally and third-party. She an unbridled passion for improving quality, delivery, employee engagement, financial performance, and customer satisfaction, and believes these ingredients are the cornerstone of establishing the foundation for client retention, resulting in consistent company revenue.
Michelle has been working in the healthcare field since 2010. Starting out in the primary care and MAT clinic side of healthcare she quickly learned that Substance abuse and Mental Health was her niche. She has been closely working with substance abuse facilities since 2012 in the Midwest and South and excels in billing for Medicaid primary facilities. In 2020 she joined AVAs team and assists our clients who accept medicaid in growing their programs.
Born and Raised in Middle Tennessee, Mandi has worked in the Revenue Cycle Management field since 2004 and the Behavioral Health portion since 2011. In 2015, Mandi assisted in building and growing a Central Business Office for a prominent Behavioral Health Company that owns and operates several Treatment facilities across the United States.
Mandi is very passionate about the work our Behavioral Health Clients provide to their patients. Due to this passion, she is eager to learn new billing guidelines, payer rules and regulations, and about new services and treatments that can assist in the patient care and sharing that knowledge with others.
Mandi has several years of experience within her role with AVA, initially worked as a Claims Specialist providing her insight and knowledge needed to transition into the Account Manager role. She goes above and beyond to maximize reimbursement from multiple payers, strives to provide excellent customer service, and cultivates good working relationships with the facilities and peers.