We pride ourselves on high quality, customer-oriented service, executed with dedication, transparency, and a sense of partnership. We excel in both innovation and strategy. We are driven to deliver the best support possible to treatment providers so that they can do their best when helping others.
I’ve had the opportunity to work with a handful of insurance billing vendors in recent years and frankly the word that best describes my experience was frustration. It was quite apparent to me that despite their best efforts, the insurance billing vendors I’d worked with (who all came highly recommended at the time) did not have the wherewithal to place my company’s or my patients best interests ahead of their own. It wasn’t until we signed on with AVA Billing did I feel I’d finally found a highly knowledgeable team that was motivated and capable to ensure our shared business goals were routinely met. AVA’s professionalism, communication skills, and expertise consistently met and exceeded my expectations. At long last, I’d found my solution to a critical business need.
- Ryan F., Treatment Executive, Healthcare Provider, Southern CA
AVA billing completed a financial services review for our company. The process was engaging, educational and enjoyable for all involved. The report was comprehensive and thorough. Ashton worked very effectively with all related departments from clinical to billing. We were provided with an extensive summary that included recommendations we were able to quickly implement to improve our systems. We were very satisfied with the services we received and the level of knowledge and professionalism of AVA staff.
- Mick M., Executive Director, Treatment Center, North Carolina
I do not write reviews however this one was done because I needed to let everyone know my experience with Ava Billing. Ashton has not only been pivotal in my success but is a necessary part of my company. There are few times in my life where I just "trust" someone in general and I can tell you that I have full faith in their organization and commitment. I have cycled through many billing companies, however they were the first to upkeep and hold integrity, honesty, and transparency as a standard within their company. As far as I am concerned they are not only a business that provides excellent service but friends who care about my business interests along with setting a bar for professionalism in our industry. I could not have done it without them. All the Best!
- Tony R., Residential Treatment Provider, Southern CA
Our organization was in trouble. We used a big-name insurance biller who let us fall through the cracks, at a cost of over a million dollars. We felt helpless. I had known Ashton for nearly a decade and she offered the services of AVA Billing to at least get a handle our billing situation. She, on behalf of the firm, was very thorough and completely business-centric, spending the time with us to really understand what our needs were. Turns out, our organization was primed to bring billing in house. Ashton and her team first brought the billing to AVA to stabilize our accounts receivable. She then integrated an in-house billing module and trained our staff. Finally, she was available on a consulting basis as we started the billing ourselves. If it wasn’t for Ashton’s tenacity, our nonprofit might not be in business, and many members and families living in our community would still be suffering from the debilitation disease of addiction. There is no one in this industry I would recommend more than Ashton and her company, AVA Billing.
- Brandon B., Chief Operating Officer, Non-Profit Treatment Center, Southern CA
Our industry is full of horror stories about unethical billing practices, and billing company relationships gone bad, the impact of which can be devastating. We went to great lengths to choose a billing company that would represent our company’s values, and handle this important area of our business with integrity, professionalism and attention to detail. I could not be more pleased with our choice to work with AVA Billing, Ashton Abernethy. We don’t get all of our decisions right, but I’m really glad we got this one right. They are ethical, professional, responsive, and fair - and an absolute pleasure to work with. I can recommend them highly and without any reservations. In short, AVA Billing and Ashton rock!!
- Jim H., CEO, Treatment Facility, Salt Lake City, UT